Privacy Policy for lukkicasino-ca.net

Effective date: 16 April 2026

Introduction

This Privacy Policy explains how lukkicasino-ca.net processes personal information in connection with the Lukki brand, including access to gaming services, account administration, identity verification, responsible gambling controls, payment processing, fraud prevention, and legal compliance. For the purposes of applicable privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant Canadian provincial privacy requirements where applicable, Lukki acts as a data controller in relation to the personal information collected through this website and related services.

By registering an account, using lukki casino services, or otherwise interacting with lukkicasino-ca.net, you acknowledge that certain personal information must be collected and used so that gambling services can be provided lawfully, securely, and responsibly. Where consent is required under applicable law, your registration, submission of information, or voluntary use of specific features will constitute consent to the collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy. In some cases, the processing of information is also necessary to perform a contract with you, comply with legal obligations, protect legitimate business interests, and safeguard the integrity of gaming operations.

This Privacy Policy applies to users of the website, including persons who browse the site, create an account, complete the lukki casino login process, participate in games, submit documents for verification, contact support, or receive communications from Lukki. It is intended to provide a formal and transparent explanation of how data is handled in the Canada market.

Information We Collect

Lukki may collect personal information directly from you, automatically through your use of the website, and from trusted third-party sources. The categories of information may include the following:

Personal identification details

• Full name
• Date of birth
• Residential address
• Postal code
• Country of residence
• Email address
• Telephone number, where voluntarily provided
• Username or account ID
• Government-issued identification details submitted for verification

Account and profile information

• Registration data entered when creating an account
• Preferences associated with your account
• Communication preferences, including marketing choices
• Responsible gambling settings and account limitation selections
• Records related to account suspensions, restrictions, or closures

Financial and transaction information

• Deposit and withdrawal records
• Payment method details, subject to secure processing practices
• Billing information
• Currency selection
• Betting, staking, winnings, losses, and bonus usage history
• Chargeback, reversal, and payment dispute records

Gaming and service usage information

• Games played, including casino games online such as slots, roulette, and other gaming products
• Time and duration of sessions
• Betting patterns and gameplay behaviour
• Account balance movements
• Bonus participation and promotional redemption history
• Records connected to customer support requests concerning online Casino access or account use

Correspondence and support records

• Emails sent to and received from [email protected]
• Complaints, dispute submissions, and follow-up correspondence
• Survey responses, where applicable
• Notes created by customer service, compliance, fraud, and responsible gambling teams

Technical, device, and log data

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Access times and dates
• Referring URLs
• Cookie data and similar tracking information
• Authentication logs, including lukki casino login attempts, successful logins, failed logins, password resets, and security events

Know Your Customer and verification documents

To comply with anti-money laundering, counter-terrorist financing, fraud prevention, and age verification requirements, Lukki may collect and review:

• Passport, driver’s licence, or other government-issued identification
• Proof of address, such as utility bills or bank statements
• Source of funds or source of wealth documentation where required
• Selfie or liveness verification information
• Payment instrument verification documents, where legally necessary and proportionate

How We Use Your Information

Lukki uses personal information only where there is an identified lawful basis and a legitimate operational need. The main purposes of processing include the following:

Providing gambling and account services

• Creating and maintaining your account
• Enabling access to lukki online casino products and related services
• Processing bets, stakes, wins, losses, and withdrawals
• Delivering requested services and account features
• Managing account authentication and security

Identity, age, and eligibility verification

• Confirming that users meet legal age requirements
• Verifying identity and residency information
• Detecting duplicate, false, or restricted accounts
• Determining whether access to services should be refused or limited based on applicable law or internal control procedures

Legal and regulatory compliance

• Meeting obligations under anti-money laundering and counter-terrorist financing laws
• Maintaining records required for audit, regulatory review, and dispute handling
• Responding to lawful requests from public authorities, regulators, courts, or law enforcement
• Supporting compliance with consumer protection and responsible gambling standards

Fraud prevention and platform security

• Investigating suspicious transactions or gameplay patterns
• Preventing account takeover, unauthorised use, bonus abuse, payment fraud, and collusion
• Securing the website, databases, and user sessions
• Monitoring for breaches of terms, internal controls, or security policies

Customer support and service administration

• Responding to inquiries sent to [email protected]
• Investigating complaints and service incidents
• Providing technical support and account assistance
• Maintaining internal records of interactions and resolutions

Research, analytics, and service improvement

• Analysing website performance and user experience
• Improving security controls and fraud detection models
• Reviewing service usage trends across casino lukki products
• Conducting internal reporting and operational planning using aggregated or de-identified information where feasible

Responsible gambling and player protection

• Monitoring indicators of harmful gambling behaviour
• Applying account limits, temporary suspensions, or exclusions where required
• Recording user requests related to safer gambling measures
• Maintaining evidence of protective interventions and compliance actions

Marketing Communication

Where permitted by law, Lukki may use your contact details, account activity, and preference information to send service-related updates and, where appropriate, marketing communications about products, features, or offers relevant to your account. Marketing practices are carried out in accordance with applicable Canadian privacy and anti-spam requirements, including the principles of consent, transparency, and unsubscribe functionality.

Marketing-related data may include:

• Your email address
• Language and communication preferences
• Account activity history
• Promotion participation history
• General segmentation data used to avoid sending irrelevant messages

You may opt out of marketing communications at any time by:

• Using the unsubscribe link included in a marketing email, where available
• Contacting [email protected] and requesting that marketing communications cease

Please note that opting out of marketing does not affect operational or legal communications. Lukki may still contact you regarding account security, verification requests, legal notices, changes to terms, responsible gambling measures, payment issues, or other essential service matters.

Obtaining Personal Information

Lukki collects personal information using several methods to ensure account integrity, legal compliance, and proper service delivery.

Information collected directly from you

This includes information you provide when you:

• Register an account
• Complete the lukki casino login and account verification processes
• Upload KYC or AML documents
• Make deposits or request withdrawals
• Participate in promotions or surveys
• Contact [email protected]
• Use responsible gambling features or submit account restriction requests

Information collected automatically

When you access or use lukkicasino-ca.net, technical and behavioural information may be gathered automatically through cookies, server logs, security tools, and similar technologies. This helps Lukki maintain platform functionality, detect fraud, preserve session security, and analyse service performance.

Information obtained from third parties

Lukki may receive personal information from third-party service providers and trusted sources, including:

• Identity and age verification providers
• Payment service providers and financial institutions
• Fraud prevention and risk management vendors
• Sanctions, politically exposed persons, and adverse media screening databases
• Game providers and platform suppliers
• Analytics and hosting providers
• Public registers or official sources where legally appropriate

Where information is obtained from third parties, Lukki will use it only for lawful and relevant purposes connected to account administration, compliance, fraud prevention, or service delivery.

Data Recipients

Access to personal information is limited to persons and entities that require it for legitimate business, legal, technical, or compliance purposes. Depending on the circumstances, your personal information may be accessed by:

• Authorised employees responsible for customer support, payments, compliance, fraud prevention, security, and responsible gambling
• Members of the wider corporate group where shared services are used for legal, technical, audit, or administrative purposes
• IT administrators, hosting providers, and cybersecurity contractors acting under confidentiality and data protection obligations
• Payment processors and banking partners involved in deposits, withdrawals, and transaction checks
• Identity verification and AML screening partners
• Game and software providers where necessary to operate gaming services and investigate technical or transactional issues
• Professional advisers, including legal, compliance, audit, and accounting advisers

All such recipients are expected to process information only on documented instructions or under lawful authority, and only to the extent necessary for the relevant purpose.

Releasing Data to Third Parties

Lukki does not sell personal information. Personal information may, however, be disclosed to third parties under the following circumstances:

To provide requested services

Data may be shared with service providers necessary to operate the website and gaming platform, process transactions, verify identity, host systems, analyse technical performance, and support account functions.

To comply with legal and regulatory obligations

Lukki may disclose information where required to do so by law, regulation, court order, lawful request, or regulatory investigation. This may include disclosures connected to anti-money laundering reporting, law enforcement cooperation, tax obligations, dispute resolution, or gambling regulation.

To protect rights, safety, and platform integrity

Information may be released where necessary to prevent fraud, detect criminal activity, enforce terms and conditions, protect users, investigate suspicious conduct, or defend legal claims.

In connection with corporate transactions

If all or part of the business is restructured, sold, merged, financed, or transferred, personal information may be disclosed to relevant counterparties and advisers subject to confidentiality, security, and lawful processing obligations.

Where personal information is transferred to service providers outside your province or outside Canada, it may become subject to the laws of the jurisdiction in which it is processed. Lukki will take reasonable contractual and organisational measures to ensure that an appropriate level of protection is maintained.

Data Retention

Lukki retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including legal, regulatory, tax, audit, security, dispute, and operational requirements.

In particular, records associated with identity verification, transaction monitoring, account history, and anti-money laundering compliance may be retained for a minimum of 5 years after the end of the business relationship or after the completion of the relevant transaction, where such retention is required by law or regulatory standards.

Retention periods may be extended where necessary:

• To investigate fraud, chargebacks, or suspicious activity
• To resolve complaints, disputes, or litigation
• To comply with legal holds, court orders, or regulator instructions
• To document self-exclusion, responsible gambling interventions, or account restrictions

After the expiry of the applicable retention period, Lukki will delete, anonymize, or securely destroy personal information unless continued retention is permitted or required by law.

Where you have a right to request erasure, that right is not absolute. Lukki may refuse or defer deletion where the information must be retained for legal compliance, public interest, fraud prevention, defence of legal claims, or mandatory record-keeping. Once the applicable mandatory retention period, including the 5-year AML retention requirement where relevant, has expired and no overriding legal ground remains, requests for erasure will be assessed in accordance with applicable law.

Security of Your Data

Lukki uses technical, physical, and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No internet-based system can be guaranteed to be completely secure; however, Lukki applies reasonable and appropriate measures consistent with the sensitivity of gambling-related personal information.

These measures may include:

• Account protection through unique ID and password controls
• Encrypted transmission using industry-standard security protocols such as TLS
• Secure storage environments and access control restrictions
• Role-based access management for staff and contractors
• Logging and monitoring of authentication events and suspicious activity
• Verification procedures before account changes or release of certain information
• Regular review of fraud, AML, and cybersecurity controls
• Confidentiality obligations for personnel and service providers

Users are also responsible for maintaining the confidentiality of their account credentials, using strong passwords, and notifying Lukki without delay if they suspect unauthorised access or compromise.

Your Rights and Contacting Us

Subject to applicable Canadian privacy law and any overriding legal or regulatory obligations, you may have the right to:

• Request access to the personal information Lukki holds about you
• Request correction of inaccurate or incomplete personal information
• Withdraw consent, where processing is based on consent, subject to legal and contractual restrictions
• Request information about how your personal information has been used or disclosed
• Challenge compliance with applicable privacy obligations
• Request deletion or anonymization where retention is no longer necessary and no legal basis for continued retention applies

To exercise your rights or make a privacy-related inquiry, you may contact:

• [email protected]

Lukki may need to verify your identity before responding to a request. This is done to protect your information from unauthorised disclosure or alteration. Requests will be handled within the timeframes required by applicable law, subject to any lawful extensions.

If you are not satisfied with the response to your privacy concern, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a competent provincial privacy regulator.

Source: Personal Information Protection and Electronic Documents Act, SC 2000, c 5. Source: Office of the Privacy Commissioner of Canada guidance on PIPEDA accountability, consent, retention, safeguards, and individual access rights. Source: Proceeds of Crime (Money Laundering) and Terrorist Financing Act, SC 2000, c 17, and related compliance obligations where applicable. Source: Canada’s Anti-Spam Legislation, SC 2010, c 23, for electronic marketing compliance principles where applicable.

Cookies and Similar Technologies

Lukki may use cookies, pixels, and similar technologies to support website operation, maintain login sessions, remember preferences, measure performance, detect fraud, and improve security. Some cookies are strictly necessary for site functionality, while others may be used for analytics and service improvement.

Cookie-related information may include:

• Session identifiers
• Device and browser information
• IP-related technical data
• Usage metrics and navigation patterns
• Security signals associated with authentication and account protection

Where required by law, Lukki will obtain appropriate consent for non-essential cookies. You may also manage certain cookie preferences through your browser settings. Disabling some cookies may affect website functionality, including access to secure areas of the site.

Children and Age Restrictions

Lukki services are intended only for individuals who are of legal age to participate in gambling in the relevant jurisdiction. The website is not directed to children or underage persons, and Lukki does not knowingly permit underage gambling. If Lukki becomes aware that personal information has been collected from a person who is not legally permitted to use the services, it may take steps to suspend the account, delete information where appropriate, and retain only what is necessary for legal compliance and prevention purposes.

International Data Processing

Lukki may use service providers located in different jurisdictions for hosting, technical support, verification, payment processing, analytics, compliance screening, and security operations. As a result, personal information may be processed outside your province or outside Canada. In such cases, Lukki will use reasonable safeguards, including contractual protections and vendor due diligence, to ensure that personal information remains subject to appropriate standards of confidentiality and security.

Changes to This Privacy Policy

Lukki may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, security standards, or service features. The most current version will be made available on lukkicasino-ca.net with a revised effective date. Where required by law, material changes will be communicated through appropriate means.

Continued use of the website or services after an updated Privacy Policy takes effect means that you acknowledge the revised terms of personal information handling, to the extent permitted by law.

Contact

For all privacy questions, data access requests, correction requests, withdrawal of marketing consent, or complaints regarding the handling of personal information, please contact:

[email protected]